Web Responsive Pensioners' Service
Press
Information Bureau
Government
of India
Special
Service and Features
10-October-2016
17:22 IST
Web Responsive Pensioners' Service
A step towards empowerment of pensioners by improving
Transparency, Responsiveness & Accountability
*D.S.MALIK
Web Responsive Pensioners' Service is a Digital India
initiative taken-up by the the Controller General of Accounts which works under
the administrative control of the Union Ministry of Finance. This portal was
recently launched by the Union Finance Minister Shri Arun Jaitley last month.
The Web Responsive Pensioners' service has been developed to provide
single-point web solution for pensioners to obtain comprehensive information
relating to status of the pensions and pension payments. This service will also
help in speedy redressal of pensioners’ grievances.
In its constant endeavor to provide better and prompt
services to pensioners, Central Pension Accounting Office (CPAO) is providing
various services to stake holders viz. Ministries, PAOs, Banks and Pensioners
through its Website www.cpao.nic.in. It has developed a mobile responsive
facility for use of pensioners for availing of various services. Pensioners can
register on the CPAO website by providing Pension Payment Order (PPO) number
and Date of Birth & Date of Retirement/Date of Death. Pensioners can also
lodge their grievances online and track status through this portal.
The main features of this service include the facility of
Login using any mobile device, facility to view the Complete Pensioner Profile
and digital record of Pension & Revision Orders. Apart from this, the
service will track the status of Pension Processing Grievance Redressal and its
status which can also be received through SMS. The facility will be linked to
Jeevan Pramaan, Bhavishya and CPENGRAMS Portals. Moreover, the pensioners will
have Dashboards for banks, PAOs and ministries and departments.
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Pension Processing Status Tracking : Retired and retiring
pensioners can track status of their pension cases of both new as well as
revision like date of receipt of their cases in CPAO and date sent from CPAO to
the Bank. To track the pension status, in respect of retired government
employees, PPO numbers, date of birth and date of retirement/date of death are
required. For retiring employees, PAN number and date of retirement is
required.
Grievance Redressal: Pensioners can lodge their grievances
and view/track status of their grievances through this service. In addition,
lodging of grievances online on CPAO website, facility to lodge grievance by
letter, fax, email, Toll free Number (1800117788) and personal visits and track
its status is provided. After receiving a grievance from pensioner; CPAO
forwards the same online to the concerned banks and field offices for
redressal. Its status is updated on the website for the information of
pensioners.
Link to Jeevan Pramaan, Bhavishya and CPENGRAMS Portals: Link
to Jeevan Pramaan Portal has been provided on CPAO website to enable pensioners
to use facility of Digital Life Certificate (DLC). For retiring employees, a
link has been established with Bhavishya Portal of DP&PW to enable them to
track status of their pension cases even before the case reaches CPAO. A link
to CPENGRAMS (Centralized Pension Grievance Redress and Monitoring System) has
also been provided so as to enable pensioners to lodge and track their
grievances on CPENGRAMS.