Solution For The Error In DOP ATM Machine-"Invalid Account Error In ATM Machine"
Generally in DOP Finacle we will issue personalized or
Instant cards using the menu CCMM.
For detailed step by step procedure to issue the ATM
cards(personalized/instant cards) in DOP Finacle users can Click Here
After receipt of Personalized/replaced pin and card, first
level of activation and verification has to be done by the Home SOL ID only in
CCMM menu. Once this activity is completed, the card will be activated within
24hrs.
Even though sometimes when the customer tries to use the ATM
machine will show the error "Invalid account error in ATM machine".
Reason:
The above error will occur when there is verification pending
for that account in the menu CCMM then the system will show the above said
error.
In order to check the status of the card also invoke the menu
CCMM and use the function as Inquire and then check for the status of the card.
Solution:
When the counter PA received the complaint from the customer
and facing the above said error then immediately verify the account using the
menu CCMM.
Even after verification of CCMM also if the customer is
facing the same error while using the ATM card then immediately intimate to CPC
Bangalore along with copy to your respective CPC to resolve the issue.