Solution For RD Agent Commission Not Credited Or Partially Credited Cases In DOP Finalce
Generally we will accept the agent lists which are prepared
in the agent portal which is available in the India post website.
In DOP we generally
use the HAGTXP for posting the agent lists in case of MPKBY agent lists.
HAGTXP stands for agent transaction posting.
Sometimes when we modify the agent list in HAGTXP and
verified the same list in the supervisor.
Even though after verification of the list the agent
commission will sometimes will credit partially or completely agent commission
will not be credited.
Reason:
The agent commission will not be credited or system will
credit partial amount due to the reason user modified the same reference more
than one time.
If the list is modified more than one time then the system
will not calculate agent commission properly.
In this case one got failed due to network issue. Hence the
agent commission was not paid for one of the request IDs.
Solution:
In order to solve the above problem we should credit the
commission to agent manually by using the following procedure using the menu
HTM.
In DOP for commission amount we have the office account
SOLID+0251 and for the tax amount we have the office account SOLID+0321 which
are system accounts earlier now they are converted as non-system accounts.
Most of them will get doubt what is the difference between system account and non system account ?
System account is that we can't access the account directly
by the end user which needs permission from DOP IT team.
Non system account is that we can access these account
directly without any permission.
Step by step procedure for crediting agent commission
manually to agent SB account :-
In counter PA login-------- Use the menu HTM with transaction
type as customer induced and then debit the total commission amount + TDS
amount from the office account SOLID+0251 in first leg,credit the commission
amount(by reducing TDS amount ) to the respective agent SB account in leg 2 and
finally credit TDS amount to the office account SOLID+0321 in leg3. Submit the
transaction and note down the tran id.
In supervisor login-------- verify the tran id in the same
menu HTM
