Settlement of CBS / CIS / Fiancle / Business Hours issues - Reply given by the CPMG, TN Circle
ACTION POINTS RELATED
TO CBS
Finacle
Point 1: The main base
for the non-accessibility of the Finacle server, is either with the Main server
capacity or the programming done by the Infosys. Bandwidth alone is not the
reason for the slowness in Finacle. So,server as in Railways has to be installed.
If necessary post offices across the country may be divided into four zones and
one server for each zone with inter accessibility may be installed. The
bandwidth for single handed and other S.Os should be increased. To overcome the
existing problem additional servers shall be provided to bear the load.
Reply:
Since start of June 2016, performance of Finacle availability has shown
considerable improvement. Option of adding additional Servers are also examined
at Directorate level.
Point 2: From the date of
migration, the Finacle server is not running promptly and takes very much time
in processing even a single transaction.
Reply:
Directorate has informed that WAR ROOM set up at Infosys campus Bangalore will
continue to monitor the health of Finacle. DPS, SK Region Bangalore has been
nominated as coordinator from the Department.
Report on
inaccessibility/slowness issues is submitted on daily basis to Directorate for
action
Since start of June
2016, performance of Finacle Server is satisfactory
Point 3: Agent portal is
not working from last 10 days and not services of this portal is not resumed
till date.
Reply: Agent portal was not
working during month of May and now it is working smoothly. The issue was
already taken up with Directorate and SB order was issued on this regards to
accept the Agent schedule through BCP in case of slowness or inaccessibility.
Point 4: Variety of services in
Finacle Server found to be inaccessible on routine basis. Whenever one error
rectified, another appears in a consecutive manner.
Reply: Since start of
June 2016, no such issues are occurring
Point 5: Finacle works on the
principle of maker and checker, but in single hand offices where only one
official works, this concept of maker and checker not seems to be logical.
Either the concept of maker and checker should be scrapped or the concept of
single hand offices should be abolished. All single hand SO’s should be
upgraded to Double Hand SO’s.
Reply: Policy matter
to be taken up with Directorate. In Finacle due to performance issue, Maker
& checker concept has been adopted for all SOLs inspite of status. In
single handed office , in fact it gives an opportunity to the SPM to check for
correctness of transactions entered by him as CPA in his Supervisor ID.
Point 6: Whenever the deposits
for SSA, SB and PPF is made, the transid directly enters into posted stage and
no modification/deletion is possible in this stage. In the later stage
supervisor finds any mistake during verification, the only way to get rid is
the verification of that particular transid. For this the only solution is that
the deposit made by counter clerk firstly has to enter in the entered stage
which allows the rectification of any kind of mistake.
Reply: This will be
taken up with Directorate for consideration
Point 7: DMCC is pressurizing
to execute EOD on 2000 hours daily. And after this they are not providing any
support to the staff who is working late hours in the night. Workload of
transactions is that much that it is not possible to finish the work well
before 2000 hours.
Reply: Instruction have
been issued from Directorate not to enter any new transaction after 1700 Hrs.
and regular verification of transaction by supervisors for timely completion of
EOD.
In CPC Staff remain at
CPC upto 10.30 pm and leave the office only after completion of Pre EOD and EOD
First menu for all SOLs
Point 8: The following
additional issues have also to be sorted out.
Point 9:
(i) In
SSA, total deposit in a Financial year should not exceed Rs.1,50,000/- but
there is no provision to stop any excess deposit in any single account. The
official as well as the public suffers due to excess deposit in SSA account.
Mechanism to disallow any excess deposit above the limit should be provided.
Reply: At present only PPF menu is used for
SSA deposits and hence the issue. CEPT has already stated that when
separate menu is enabled for SSA these validations will be enacted
(ii) For
Cash Certificates, either the present system of Certificates with specified
denomination has to be dispensed with as in banks for Fixed Deposit or Higher
denomination up to Rs.100000/- to be introduced for all Post Offices as
printing of cash certificates consumes much time.
Reply: Demat of certificate is already under
consideration of Directorate
( (iii) The
supervisors should be given option to reconcile the errors committed by the
clerks at counter while making deposit entry with reverse option as in PPF
deposits.
Reply: While verification the Supervisors can
check and option is there to delete the transactions which are wrongly made by
the CPA if they are in entered state (other than SB& SSA)
(iv) In
RD accounts Pre Mature closure is not allowed if any advance deposits is made,
till the lapse of the period up to which advance deposits has been made by the
depositor. It denies the right of the depositor to close the account
prematurely. Provision may be made to close the accounts with advance deposits
with provision to recover the rebate given for the advance deposits.
Reply: This will be taken up with Directorate
for making changes in Software
Sl. No.
|
Description
|
Remarks
|
01
|
Ensuring increase in capacity of Server / Core
|
Increase the capacity of Server and processor. Upgradation
may find a solution for slow access at user end level.
Reply: To be decided at Directorate level
|
03.
|
DC Closure
|
DC closure is not done on daily basis which results officials to
wait beyond office hours and delay in executing HISCOD.
Reply: Since May 2016, DC is getting closed before 7.00 am of
the next working day and as of now there is no issue.
|
04.
|
MIS reporting Server
|
MIS report Server is not at all accessible for most of the
days. Capacity of reporting server should be upgraded for easy access.
Reply: Daily report regarding inaccessibility is being reported to
Directorate
|
06.
|
SOL change menu option is to be given to Divisional System
Administrator
|
Deputation or transfer orders are placed at DO level.
During deputation of a PA to other place, the SOL of a PA may be changed at
DO level easily.
At present, it is being done at CPC and it gets delayed or
changed after completion of deputation.
Reply: Matter has already been reported to Directorate by Circle. Once
the security features are stabilized, delegation can be examined.
|
07.
|
CSAC
|
Now, Supervisor can release the CPA under their SOL only except
at HOs. All Supervisors under one HO may be permitted to release other
Supervisors/CPAs under the same HO.
Reply: Now users can release their already logged in ids themselves and
this is in vogue since April 2016 itself. Only for IDs which are
getting locked due to entering wrong password (rare occasions) they have to
approach CPC.
|
08.
|
Prior intimation in case of particular menu is disabled during
slowness time
|
Some menu options are being disabled for testing slowness of
Finacle but the same is not properly communicated to gross root level.
Hence the CPAs keep on trying the menu without knowing the fact and in some
times the same transaction is being done for more than one number of times.
Without proper intimation, disabling of menus should not be done by infosys.
Reply: Since June 2016 this issue has not occurred
|
09.
|
Maintenance/ migration time
|
It is not clear that the slowness is because of migration/ DC
closure. Sometimes, restarting the server is needed at Data centre.
These types of works may be fixed by the end of the week and the
server may be exclusively used for these purposes at that time. In
these situations, we may be intimated the fact and be asked not to do
transactions at these time.
For instance, we may be asked to complete the works on before
1300 hrs on Saturdays. After that, they may proceed with either
maintenance work of Server or Migration activities without interruption.
Reply: Since June 2016 performance issue is not faced and
no restart of Service / Server made
|
Point 9:
(i) In
SSA, total deposit in a Financial year should not exceed Rs.1,50,000/- but
there is no provision to stop any excess deposit in any single account. The
official as well as the public suffers due to excess deposit in SSA account.
Mechanism to disallow any excess deposit above the limit should be provided.
Reply: At present only PPF menu is used for
SSA deposits and hence the issue. CEPT has already stated that when
separate menu is enabled for SSA these validations will be enacted
(ii) For
Cash Certificates, either the present system of Certificates with specified
denomination has to be dispensed with as in banks for Fixed Deposit or Higher
denomination up to Rs.100000/- to be introduced for all Post Offices as
printing of cash certificates consumes much time.
Reply: Demat of certificate is already under
consideration of Directorate
( (iii) The
supervisors should be given option to reconcile the errors committed by the
clerks at counter while making deposit entry with reverse option as in PPF
deposits.
Reply: While verification the Supervisors can
check and option is there to delete the transactions which are wrongly made by
the CPA if they are in entered state (other than SB& SSA)
(iv) In
RD accounts Pre Mature closure is not allowed if any advance deposits is made,
till the lapse of the period up to which advance deposits has been made by the
depositor. It denies the right of the depositor to close the account
prematurely. Provision may be made to close the accounts with advance deposits
with provision to recover the rebate given for the advance deposits.
Reply: This will be taken up with Directorate
for making changes in Software
IMPLEMENTATION OF ACTION ON MC CAMISH ISSUES:-
Issues raised by Union
|
Remarks
|
Many
Policies appear in system admin queue even after disbursement is aid as there
is no power to system admin then why there is system admin queue and for each
such case CPC have to raise ticket.
|
|
There
is no provision to view the reports of BO’s of HO’s in McCamish due to which
HO’s are unable to tally the Bo summary with McCamish
|
Action is taken by PLI Directorate
|
No
deployments of posts have been done from the administrative offices to CPC’s
whereas all the work relating to insurance have been delegated to operative
office. All CPC’s are working without establishment from the strength of HO’s
and adequate staff is also not deployed at CPC’s
|
Deployment of additional
supervisory posts consequent to cadre restructuring of Group “C” will be
examined.
|
Issues
for which tickets are raised are not resolved a earliest, sometimes issues
are resolved after 20 days
|
Escalation matrix has been
provided to get the issue resolved within the time frame prescribed.
|
There
are good number of APS policies which are not migrated to McCamish software
|
All the policies which were
available in the database of Tamilnadu Circle have been migrated.
|
Out
of 30 days of month reports are not accessible in almost 10-15 days at
evening when the offices have tally their accounts. Sometimes offices have to
kept the money out of account and tally the accounts on next day
|
Stability and availability of
McCamish is being monitored and corrective action is being taken at the PLI
Directorate Level.
|
There is no difference between PLI
and RPLI policy numbers as far as new accepted policies concerned, so as to
get the print outs in the relevant PD document
|
Nature
of Policy can be selected in print Bond queue. However, this suggestion has
been submitted to Directorate to include in the next releases.
|
Similar in case of AEA, GY,
Children Policies, WLA, WLA etc., where in NIC it can be differentiated.
|
-do-
|
While indexing new RPLI proposals
are counters, collection head is defaulted set as PLI and it is very
difficult to refund the same if it is wrongly generated as PLU since for the
said type of work as usual (i) folder is to be created (ii) ECMS work is too
be completed (iii) Data Entry Work is to be done by giving irrelevant
information- then only the same can be rejected at Quality Checker stage and
it takes minimum 10 days to refund the amount
|
Premium
collection and indexing should be done carefully. However, the time period of
10 days will get reduced with improvement in McCamish server.
|
In most of days, though entry has
been made in data entry and submitted properly, the status of the said
policy/proposal will show as “data entry reserved” only.
|
Issue
has been currently resolved
|
If the address of the insurant is
to be changed, letter only is generated but the same could not be viewed in
policy document which is very essential.
|
Policy
Document is Permanent Document and no correction in connection with address
is permissible. This is in line with the industry practice.
|
Instructions have been issued to
scan old PLI /RPLI documents for digitization with time frame. High
speed scanners are not available and it is not possible to scan with the
existing scanner.
|
Proposal
for funds have been taken up with PLI Directorate
|
Slowness in application, even
collection could not be done properly
|
Issue
has not been reported last 10 days
|
Request
not moving forward from one stage to another and it take too much time to
load
|
Issue
has not been reported last 10 days
|
New
Business Indexing could not be done.
|
Issue
has not been reported last 10 days
|
CSV
updates are in pending status from last four days.
|
Issue
has not been reported last 10 days
|
ECMS
correction stage error
|
Issue
has not been reported last 10 days
|
Letter
generation issue is there
|
Issue
has not been reported last 10 days
|
Policy
bond is not generated for the proposal request approved
|
Issue
has not been reported last 10 days
|
Premium
collected from 10/03/2016 is not posted to the consent policies
|
Issue
has not been reported last 10 days
|
Many
policies status is not changed
|
Issue
has not been reported last 10 days
|
Multiple
receipt has been generated for the same period for the same policies
|
Issue
has not been reported last 10 days
|
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