Modify Customer's Name in DOP Finacle
Some times We may enter the customer's name wrongly while creating CIF and if we noticed the mistake after the opening of account, then there is a menu HAALM to modify the name but it requires two supervisor logins.
But most of our offices are having only single supervisor. So, there is an alternate procedure to modify the name at account level.
Detailed Procedure for Modifying Customer's Name:
Step 1:
Command :: HCCA
First change the
concerned account holder CIF with correct Name and verify
HCCA -> MODIFY ->
A/C ID -> GIVE DUMMY CIF ID ( ANY ONE )-->MODIFY A/C NAME ‘ YES ‘->REASON
CODE ‘C’
Verify the same in
Supervisor
Step 2:
Command :: HCCA
HCCA -- MODIFY -- A/C
ID -- GIVE CUSTOMER MODIFIED CIF ID---MODIFY NAME ‘ YES ‘--- REASON CODE ‘C’
Verify the same in Supervisor
Now the Correct Name
will be appeared in the Customer Account.
