SB Order No 02/2016 - Acceptance of POSB Business in the case of Finacle CBS application is not accessible or slow to accept transactions presented at the counter
SB Order No.2/2016
F.NO.113-01/2016-SB
Government of
India
Ministry of
Communications & IT
Department of
Posts
Dak Bhawan,
Sansad Marg,
New
Delhi-110001.
Date: 30.03.2016
To
All Heads of Circles/Regions
Subject:- Acceptance of
POSB business in the case Finacle CBS application is not accessible or slow to
accept the transactions presented at the counter- invoking of Business
Continuity Plan (BCP) regarding.
Sir / Madam,
This office is
receiving complaints regarding non acceptance of POSB business by CBS Post
Offices on the plea that Finacle server is either not working or is very slow.
This office has examined the working of Finacle servers and it has been decided
that in such circumstances, Financial Services Division will issue orders for
starting BCP through e mail to all Circles/CPCs and all CBS Post Offices will
accept POSB business in the following manner-
1. If Finacle is slow:-
(i) only
withdrawals/closure transactions and inward clearing should be carried out on
line.
(ii) All other
transactions like Opening of Accounts/lssue of certificates/subsequent
deposits/acceptance of Agent RD schedules should be accepted offline.
(iii) Passbook updating
should be avoided
(iv) Unnecessary
Reports should not be generated,
(v) Sacking of
officials (if system is hanged) should be avoided as after 15 minutes,
automatic sacking happens.
2. If Finacle server is
completely down:-
(i) Subsequent deposits
in RD, SB and PPF are to be accepted in already circulated Excel sheets (refer
BCP document). For SSA, orders will be issued separately.
(ii) For new
investments, in case of opening of accounts, cash or POSB Cheque or other Bank
Cheque (up to 29th March by HO and up to 28th March by SOs) should be accepted.
AOF with KYC documents (if required) should be accepted with Pay-in-Slip and
counterfoil of Pay-in-Slip should be given to customer after putting date stamp
and signatures New Accounts/Certificates through SAS Agents should also be
accepted and commission will be credited to Agent's SB Account when accounts
will be opened or certificates will be issued in Finacle.
(iii) In case of
Certificates, receipt NC4a should be issued.
(iv) Details of such
new accounts/Certificates should be carefully and invariably noted in a
Register and cash can be accounted for in SB Cash. In case of POSB Cheque or
other Bank cheque, AOF is to be kept pending. Other Bank cheques should be sent
for clearing. On receipt of clearing intimation, amount can be accounted for in
SB Cash. These accounts can be opened in Finacle when speed improves or Finacle
is accessible and date of acceptance of cash or date of clearance of cheque
should be mentioned as Value Date in Finacle. If cheques are cleared without
entering into Finacle, funding can be done by Debiting 0007 Office Account and
Crediting 0382 or 0017 Office Account and then debiting 0382 Or 0017 office
account and crediting new account. No new investment should in any case be
refused by any CBS Post Office when BCP is invoked by Directorate.
(v) In respect of
Agent's RD schedules, SOP for accepting schedules (already sent by mail) is
attached. Agent’s schedules can be accepted in MS Excel and Agent's schedules
prepared through Portal can be accepted and when Finacle server is up, these
can be uploaded by putting value date as date of presentation of Agent
schedule. No Agent schedule in MS Excel should be refused. Agent List in MS
Excel can be accepted through PEN Drive, E Mail or CD and saved on the desktop
first. Afterwords, it can be processed as per SOP circulated.
3. With the above i.e
all deposit transactions offline and closures/withdrawal transactions online,
it should be possible to manage the work even if the system is very slow as
only withdrawal/closure will be online and the load on system will get reduced
substantial
4, In case system is
not accessible for a prolong period, then as a last measure, closures of
already matured TD, MIS.SCSS Accounts and NSC/KVP can also be made offline,
only for the purpose of re-investments. If full maturity value is not
re-invested, the remaining part amount can be noted in the register and can be
paid once actual closure is done in Finacle. In such cases, amount to be
re-invested can be accounted in SB Cash as withdrawal and Investment and noted
in the register. When Finacle becomes accessible, closure can be done with the
closure date as date on which amount was accounted in SB Cash,
5, Investment presented
by SAS Agents and RD Schedules presented by MPKBY Agents should also be
accepted for the full day and if system is slow or not working, manual receipt
of the amount presented should be given and procedure mentioned in the Agent
Schedule SOP should be followed. Commission will be credited automatically when
transactions are uploaded in Finacle.
6. This issues with the
approval of competent authority and it is requested to circulate this SB Order
to the CBS Post Offices immediately Now competent authority has decided that
BCP should be invoked till
31.3.2016.
Yours
faithfully,
(Babu Lai
Barolia)
Assistant
Director (SB-I)