Finacle Solution for Wrong Account Openings
In India Post Finacle,
there are many cases where the accounts are opened wrongly in different
aspects. Finacle Solution for some of them are discussed below.
Step By Step Procedure in Detail - India Post Finacle Solution
Case 1: Account opened
with wrong CIF
1. Invoke menu HCCA
2. Choose function as MODIFY
3. Enter account no
4. Click on GO (F4)
5. Enter the correct CIF by Deleting the
existing CIF
6. Select Modify A/C Name as YES
(Mandatory)
7. Choose appropriate Reason code
8. Click on SUBMIT (F10)
9. Verify account number using same menu
in supervisor login.
Case 2: Account opened
with incorrect value date or incorrect denomination (in case of RD) or
incorrect deposit amount (in case of TD/MIS/SCSS )
If the account is not opened through
agent the process is simple.
1. Invoke the verification in Supervisor
login
2. Choose function as Cancel
3. Enter account id
4. Click on SUBMIT (F10)
If the account is opened through agent
the process is a bit tedious. If we had HCRT available first we have to reverse
the agent commission and the follow the above 4 steps. But since HCRT is not
working let’s see how it is done.
1. First verify the wrongly opened
account.
2. Invoke the menu HACXFRSC
3. Choose the function as Transfer
4. Click on GO (F4)
5. Enter the account ID
6. Choose target scheme code as
exceptional account.
• For RD account target scheme code as
RECURRING DEPOSIT exceptional
• For MIS/TD/SCSS account, target scheme
code as MIS/TD/SCSS exceptional account
7. Click on SUBMIT (F10) and note down
the instruction no.
8. Verify the instruction no using same
menu in supervisor login.
9. Then close the account using appropriate
menu and choose closure reason as Exceptional closure. (just follow the normal
closure procedures)
10. Verify the closure using appropriate
menus.
Open the account again with correct
values.
Alternately,
After opening the account, before
verification, note down the transaction id related to that account opening
using HFTI menu.
1. Invoke HFTI menu
2. Enter the Entry user id (User id in
which the account was opened)
3. Select transaction status as Entered.
4. System will display all the
unverified transactions including Account openings.
5. Note down the Transaction id related
to that particular account which was opened wrongly by finding the account
number generated.
6. Delete that transaction id in PA
login using HTM menu.
7. Verify the deleted transaction using
the same menu in supervisor login.
8. Then the account will be opened with
Zero balance
9. Close the account using Exceptional
closure reason code by making an error entry.
10. Reverse the agent commission from
the agents SB Account.
11. Then open the account again with
correct values.
Case 3: Wrongly opened
certificates Finacle Solution
Since each certificate is treated as individual account in Finacle you can follow the same procedures as explained above but you have to follow the steps for each certificate.
Case 4: Multiple account
openings
Many times we get “System could not get
response from server” while doing transactions. If you get this error while
opening new accounts, 99% the account will be opened. Don’t press SUBMIT button
again and again when you get this error. The number of times you press the
button, the number of times the account will be opened. So for Sachin
tendulkar’s sake don’t press the submit button again and again when you get
System could not get response from server error while opening new accounts or
issuing new certificates. Use HFTI or HAFI menus to check if the account is
opened or not. Only after you are absolutely sure that the account is not
opened, you can open the account again.
If multiple accounts are opened, you can
follow steps in Case 2 above and close the extra account openings. Make sure
you deduct excess agent commission payment if any.
Note: Make an error entry in the error book and obtain permission form the
supervising authority before doing this transaction.
India Post Finacle Guide for Claim closure procedure for any type of account Click Here
For India Post Finacle
guide frequently used menus list Click Here
If you have any doubts
or if you got stuck with something, Please feel free to ask a question. Click here to ask a new question or start a
discussion.