India Post Finacle Guide for Claim closure procedure for any type
of account in DOP Finacle
Generally if the
investor/depositor of an account expires then the accounts associated with that
investor/depositor can be claimed by the claimant ( Nominee if available or
Legal heir) which is known as Claim Closure. Here is the process for that given
by India post finacle guide.
We initially take all the
supported documents and after proper verification of documents the concerned
higher level official will sanction the claim closure.
Claim closures for any
account should be done only after sanction by the sanctioning authority.
After sanctioning, claim
closures can be done in any CBS office as per the SB order 08/2015 Scenario 5
and Scenario 6.
Step
By Step Procedure in Detail - India Post Finacle Guide
Change the depositor
status to Deceased at CIF Level
1.Before invoking the
closure menu we have to make the customer status to Deceased and enter the date
of death at CIF level using the menu CMRC.
2.In counter PA login
invoke the menu CMRC and select the function as Modify
3.Enter the CIF id and
then click on Go(F4).
4.In the customer details
enter the following detailed
a. Change the Customer
status to "Deceased"
b. Enter the filed Date
of Death __________
5.Then click on
Submit(F10) and verify in the same menu in supervisor login.
Closure of the account
using the reason code as Death claim
After modifying the
customer status to Deceased then we have to proceed for the account closure.
Use the account closure
menu for the respective scheme i.e.
1.For SB/PPF account --
Use the menu HCAAC.
2.For RD account-- Use
the menu CRDCAAC.
3.For NSC/KVP
certificates--- Use the menu CSCCAAC.
4.For MIS/TD/SCSS
account--- Use the menu HCAACTD
For example if we are closing the SB account then invoke the menu HCAAC.
Then enter the below
details
Enter the field account
ID __________
Select the Transaction
Type as "Transfer"
Enter the Transaction A/c
ID. "Postmaster A/c id" (SOLID+0340) because payment of claim
closure should be through cheque only.
Then click on GO (F4)
Then click on Closure tab
and in the closure reason column select the reason code as "DTCLM"
(This is mandatory for claim closures as the system will calculate the interest
based on the closure reason code).
Then click on Submit (F10)
and verify in the supervisor login.
Note 1:
1.After successful
closure of account using the claim closure then make the CIF as Suspended by
using the menu CMRC so that no one will open the accounts using the Deceased
CIF.
2.Some of the users are
changing the CIF status to Suspended CIF before closure of account which
results in the error while closing the account hence make sure close the
account and then change the CIF to suspended state.
Note 2: PPF Claim Closure must be initiated in One Supervisor login and has to be verified in another supervisor login. So, PPF Claim Closure requires two supervisor logins.
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Note 2: PPF Claim Closure must be initiated in One Supervisor login and has to be verified in another supervisor login. So, PPF Claim Closure requires two supervisor logins.