ATM cash reversal procedure in DOP Finacle
> In DOP for ATM operations there are different vendors such as
YCS,AGS,CMS for handling ATM related in DOP.
> YCS team will provide switch and software for the ATM
machines of DOP
> AGS team monitors the cash management such loading of cash in
DOP ATM machines and ATM maintenance. Any issue regarding the ATM in the first
level AGS will handle the problems related to ATM's.
> CMS team provides the cards i..e, cards printing and
embossing in DOP.
> ATM related such as supply of cards,issue of duplicate
cards,issue of personalized cards,issue of pins etc will be handled at CPC
Bangalore.
> For all the users the activities of the above mentioned teams
for ease I have mentioned in a flow chart in the below screen shot.
> When the customer try to withdraw the cash sometimes due to
network or ATM issue cash will not be dispensed from the machine but the amount
will be debited from the customer's SB account.
> In these cases we have to reverse the transaction which is
mentioned below.
Step by Step Procedure for ATM cash reversal procedure in DOP
Finacle
In order to settle the disputed ATM transactions
expeditiously, it is requested to issue instructions to all concerned to provide the details of the disputed
transaction as per the format given below and send the same to ATM Unit, CPC Bangalore-560001 on mail id :
postatm@indiapost.gov.in with subject line : DOP – Dispute ATM/Sol ID &
A/c No: _________.
ATM ID/ SOLID
|
Card No.
|
Account No.
|
Transaction Date
|
Transaction No.
|
Transaction Amt
|
Dispute Amt
|
CPC Bangalore Team:
CPC Bangalore will maintain the excel sheet of all the
disputed transactions and send the
complete request to AGS on daily basis. Once the solution is provided by the
AGS they will forward it to the Bangalore GPO reconciliation team for reversal.
CPC Bangalore will also keep watch on
the reversal so that duplication does not happens which will also be checked by the AGS. Please ensure that the
reversal should not take more than 3 days.