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ATM Cash Reversal Procedure

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ATM cash reversal procedure in DOP Finacle




In DOP for ATM operations there are different vendors such as YCS,AGS,CMS for handling ATM related in DOP.

YCS team will provide switch and software for the ATM machines of DOP

AGS team monitors the cash management such loading of cash in DOP ATM machines and ATM maintenance. Any issue regarding the ATM in the first level AGS will handle the problems related to ATM's.

CMS team provides the cards i..e, cards printing and embossing in DOP.

ATM related such as supply of cards,issue of duplicate cards,issue of personalized cards,issue of pins etc will be handled at CPC Bangalore.

For all the users the activities of the above mentioned teams for ease I have mentioned in a flow chart in the below screen shot.



When the customer try to withdraw the cash sometimes due to network or ATM issue cash will not be dispensed from the machine but the amount will be debited from the customer's SB account.

In these cases we have to reverse the transaction which is mentioned below.



Step by Step Procedure for ATM cash reversal procedure in DOP Finacle

In order to settle the disputed ATM transactions expeditiously, it is requested to issue instructions to all concerned  to provide the details of the disputed transaction as per the format given below and send the  same to ATM Unit,  CPC Bangalore-560001 on mail id : postatm@indiapost.gov.in   with  subject line : DOP – Dispute ATM/Sol ID & A/c No:  _________. 

ATM ID/ SOLID
Card  No.
Account No.
Transaction Date
Transaction No.
Transaction Amt
Dispute Amt



CPC Bangalore Team:


CPC Bangalore will maintain the excel sheet of all the disputed transactions  and send the complete request to AGS on daily basis. Once the solution is provided by the AGS they will forward it to the Bangalore GPO reconciliation team for reversal. CPC Bangalore will also  keep watch on the reversal so that duplication does not happens which will also be  checked by the AGS. Please ensure that the reversal should not take more than 3 days.