Solution for the Error - "The Enterer and the authorizer cannot be the same person"
When we try to verify the account opening, sometimes we will face the error-"The Enterer and the authorizer cannot be the same person" in DOP Finacle.
The error screen shot
for the above will be as shown in the below figure.
In the above screen
shot the error is clearly showing as mentioned in the above statement.
Reason:
The above problem
arises if the user has done mistake as per the below mentioned cases.
Case 1 :-
If the account is opened in the supervisor
login then the above error occurs. This can be inquired using the menu HAFI.
Case 2 :-
If the account is opened
in the counter PA but if the first funding is done in supervisor then the
system will throw the same above mentioned error.
This problem usually
arises when the account is opened in the operator and the supervisor before
verification of account might be invoked HTV menu.Hence the transaction will be
posted and verified by the supervisor before verification of account.
For example in our
account(33****1297) also funding done by the supervisor which can inquired
using the tran id in HACLI.
Invoke the menu HACLI
then enter the account number,remove start date and click on GO as shown in the
below screen shot
Then click on GO then
the system will show the below screen shot as shown in the below figure
In the next step click
on the General ledger date as shown
After clicking on the
date then the system will open new
window as shown in the below figure
From the above screen
shot it is clear that the transaction is entered,posted and verified by the supervisor only. Hence the system is showing above error while doing account verification.
Solution:
In order to solve the
above problem, follow the below steps.
In the counter PA login
invoke the menu modification before verification for the respective scheme,
enter the account number and then just submit the transaction in the counter PA
level.
For SB scheme use the
menu CASBAOM.
For RD scheme use the
menu CRDOAACM.
For NSC/KVP use the menu CSCOAACM.
For MIS/TD use the menu
CMISAOPM.
For SCSS use the menu CSCAOPM.
2. In the next step use the supervisor
login and then verify the account using
the verification menu.
Note:
1. Don't try to open
accounts in the supervisor login as the supervisor role will not be linked to
teller it may lead to difference in cash position.
2. Also don't do any
transactions in the supervisor login as the supervisor role will not be linked
to teller it may lead to difference in cash position.
3. Also if the
transactions are done in the supervisor login sometimes there will be
difference between LOT total and consolidation total amount.
4. Also sometimes the
transactions which are done in the supervisor login will not appear in LOT when
we try to generate using MIS URL.
5. Hence always for best
practice, use only counter PA login to perform the account openings and
transactions in DOP Finacle.