Finacle Training Lesson 18
Previous Lesson: FinacleTraining Lesson 17
Recap :
In the previous lesson
we have learnt about how to close RD accounts and the various scenarios in RD
account closure. In today's lesson we will see how to close SB and PPF
accounts. In the next lesson we will see how to discharge certificates and
conclude the closing of accounts. Closure of NSS 87/92 etc other discontinued
schemes we will see at the end of all the training lessons that too if
necessary.
SB Account Closure:
SB account closure is
very easy but there are some conditions to be fulfilled for the account to
properly closed in finacle. Most of the times finacle throws errors while
closing SB accounts. So we generally recommend to avoid SB account closures.
Convince the customer to maintain the account with a minimum balance of
Rs.50/-. Most of the customers will agree. But there will be some customers who
will directly call CPMGs or even MoC&IT himself. For those customers follow
the below steps.
The menu for SB account
closure is HCAAC. Invoke the menu HCAAC and the following screen will appear.
In this screen as usual
choose function as Close and enter a/c id. Then choose transaction type as Cash
for cash payments or Transfer for payments by RBI cheques.
Then click on Go or press
F4. Now a new screen will appear as follows. See the image below.
As you can see in the
image two tabs will appear on screen. A/c information tab and Closure tab.
In the a/c information
tab make sure that A/c status is Active. If A/c status is silent, closure will
fail. Also the account should not be frozen and there should not be any linked
accounts to this SB account. Otherwise the closure will fail.
In our book PINEAPPLE we
have clearly discussed all the cases of SB account closure failure conditions.
Make sure you are following our book.
If everything is fine in
A/c information tab click on Closure tab. The following screen will appear. See
the image.
In the closure tab just
enter the closure reason code (by clicking the searcher beside it). In most of
the case closure reason code will be NORML - normal closure only. Other cases
may be DTCLM- death claim.
That's all click on
Submit. Verify using the same menu HCAAC in supervisor login.
This is how we close SB
accounts. But there are cases where SB account closure will fail. Click here to know how to handle those
situations. If you want to know more about those cases Click here.
Now let us see how PPF
accounts are closed.
PPF Account Closure:
PPF account closure is
same as SB account closure. Same menu, screens and conditions. Fortunately
cases where PPF account closure will fail are very less.
I therefore leave PPF
account closure topic as practice for you.
So that's it for today's
lesson. See you again in the next lesson. In the next lesson we will discuss
about certificate discharge.
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