FINACLE TRAINING LESSON 10
Also Read : Finacle Training Lesson 09
Recap:
In the previous lesson we
have learnt about using CNAC menu to find out new account number from old
account number. We have also learnt how to make SB deposit and SSA deposit. If
you did not read our previous lesson and please read it and come back.
In today’s lesson we will
learn about the remaining deposits and withdrawals.
SB Withdrawals
The menu for SB withdrawal is also CTM only. So, invoke the CTM menu. After you invoke CTM menu you will see the following screen.
As we have done in SB
deposit transaction we will
choose Function as ADD. Because this is a withdrawal transaction we will choose
Function Type as Withdrawal. Then Click on GO (or press F4).
The below screen will
come after you press F4
In this screen also you
just concentrate on Account Id and amount. If the withdrawal is by cheque then
you have to choose Mode of transaction as Cheque as shown in the image above.
Choose mode of transaction as cheque, enter cheque number and date. This is the
only extra step in withdrawal.
After entering account
id, amount and cheque details (if withdrawal by cheque), just click on post (or
press F10). That’s all, your transaction is completed. Note down the
transaction Id on the voucher.
See how easy these
transactions are.
Don’t forget to verify
the transactions. I’ll explain verification of one transaction. You can follow
the same procedure for all other transactions.
Verification of transactions.
To verify SB deposit, SB
withdrawal and SSA deposit we use only one menu. The menu for verification of
SB deposit, SB withdrawal and SSA deposit is CTM.
You should remember that
for most of the transactions, we use the same menu for both doing the
transaction and verification of transaction. Except for some account opening
and closing transactions where we use different menus for doing the transaction
and verification of transaction.
So for now invoke the
menu CTM again. See the image below.
As we have invoked CTM to
verify the transactions, choose Function as VERIFY. How will Finacle know which
transaction you are verifying? Finacle generates a transaction id for every
transaction. It identifies and differentiates between transactions using
transaction id only. So enter transaction id of the transaction which you want
to verify in the Transaction ID field. That’s it. Click on GO (or press F4).
Finacle will show the
following screen to you.
As a supervisor your role
is to check whether counter pa has entered the correct account number, amount.
See the account number, name of the customer and amount matches with those on
the voucher. If everything is found correct then click on submit. That’s it
verification is over.
See how simple it is to
verify the transactions.
You may ask me what if
counter pa has entered something wrong in the transaction. Is there a way to
modify or rectify the transaction?
The answer is NO. You
cannot modify a transaction once it is done. If the transaction is in entered
state we can delete transaction but we cannot modify any transaction once we
have done it. So it is absolutely important that counter pa is extremely
careful and vigilant.
But we are all humans. It
is common to make mistakes. But try to avoid mistakes. Don’t worry there is
solution for every mistake we make in finacle.
We will not discuss about
mistakes and solutions in this training. This is to ensure that you will be
careful while doing counter. If you make mistakes you can refer to Pineapple
for solutions.
So this is how we verify
transactions.
RD Deposit by Cash
For RD deposit we have to
invoke CRDP menu. After invoking CRDP menu you will get the following screen.
See the image below.
As we have done while
doing SB deposit transaction, in RD deposit also we have to choose Function as ADD. The only other field which
we have to select is transaction type.
What is Transaction Type?
By choosing the appropriate option in transaction type we tell finacle whether
we are depositing rd amount by cash or by POSB cheque or by Bank cheque.
Let’s see each option in
detail.
1. C/NR – Cash Deposit: it
means that we are making the rd deposit by cash. If customer is paying for
making the deposit we choose transaction type as C/NR – Cash Deposit. (Here
C/NR means Cash/Normal Receipt.)
2. T/BI – Transfer Bank
Induced: This option is chosen when post office is doing transaction in
customer account without customer’s involvement. Here bank doesn’t mean any
other bank. Bank means us. Bank means Post office. This option is used when we
are depositing any missing credits in the accounts.
3. T/CI – Transfer Customer
Induced: This option is used when customer gives POSB/Other Bank cheques for
making deposit in the RD account.
Since we are doing RD
deposit by cash let’s choose Function as ADD and Transaction type as C/NR –
Cash Deposit and click on GO (or press F4). After pressing F4 you will get the
screen as shown in the image below.
In this screen just enter
account number in RD Account Id field and amount in Total Amount field and
click on Submit (or press F10). Your transaction will be completed. Finacle
will generate a transaction ID. Note it down on the deposit voucher.
Most of the terms which
we see on the screen are self explanatory. If customer is paying for 3 months
and monthly installment is 1000 then enter total amount as 3000. Finacle will
automatically adjust it for 3 installments.
Always collect the amount
which is shown in Transaction amount field which is just below number of
installments field.
If there is any default
fee this default amount is added to Total amount and if there is any rebate,
the rebate amount is deducted from total amount. After adding default or
deducting rebate amount, the actual amount to be collected from the customer is
shown in Transaction amount.
Always have an eye on
Transaction amount field while doing RD deposit transactions. Because default
and rebate entries are very light on the screen. They are not visible properly.
Because of this we may sometimes forget to take default amount from the customers.
So, this is how we do RD
deposit by cash transaction in finacle.
In the next lesson we
will see how to accept RD deposits by POSB cheques and by other bank cheques.
Point to be remembered:
1. Please pay close
attentions to the changes that are taking place on the screen while doing
transactions. There is a lot happening on the screen without our knowledge. To
become experts we have to keep an eye on everything.
2. If you are not working on
counter, read this material and spend 5 to 10 minutes at the counter and
observe how counter people are working. By observation you will not forget what
you are reading now. If you are suddenly asked to work in counter, you will not
feel the pressure.
3. Don’t forget to like our
face book page and follow us on Google plus.
If you have any doubts
you can ask them by commenting below.
Also Read : Finacle Training Lesson 11